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Member, American Society of Association Executives

Thank You Letters

The kindest secret weapon of any great charity

Thank You Letters - ZAPP Guide

The ZAPP GUIDE to Thank You Letters reveals 7 fundamental ingredients of an impressive acknowledgement. And when you do a great job of executing these fundamentals you'll end up with a thank you letter that will touch the heart of your donor.

Best of all, when you touch their heart . . . when you make them feel needed . . . when you show them how they helped make a true difference . . . when you ooze sincerity . . . when you show how you value them beyond the money they give . . . then you're far more likely to retain this donor.

Your ZAPP GUIDE to Thank You Letters will help you counter a costly industry statistic: For every 6 donors you gain . . . 5 are lost. Stated another way, you retain only one (1) donor out of every 6 you gain. [Nov. 10, 2008; 2nd Fundraising Effectiveness Project (FEP)]

Wouldn't you prefer to keep 2, 3, 4 or more out of every six you acquire? A powerful donor cultivation and recognition plan - which includes thank you letters done correctly - will go a long way toward retaining more donors for your nonprofit.

How? Because donors want a rewarding relationship with you and your cause. Yes, they feel good when they donate because they believe they're doing the right thing . . . they're helping a person in need in a way they couldn't possibly do by themselves, as an example.

But study after study reveals that you can't simply take your donors' money and leave it at that. To ensure your donors give generously again and stay with you for a longer period of time, you must nurture your relationship with them.

Donors value good service

Just like you, donors want to feel appreciated. They also value good customer service. As a nonprofit you need great customer [donor] service just like any for-profit company does.

In the fall of 2008 I read about a survey (for-profit sector) where 87% of consumers said they've stopped doing business with a company after getting poor service. That's an increase over 2007 when 80% said they stopped; and also up from 2006 when 68% said they stopped after poor service. That's a strong upward trend.

And I believe those numbers would be equally high if a similar survey was done within the nonprofit sector. I say this because human nature follows patterns. People are unlikely to be that intolerant of poor service in one area of their lives, and totally accepting of it in another.

Donors are not thrilled

Another survey from 2008 revealed only about 13 percent of donors say their experience with nonprofit organizations exceeds their expectations. Now the news isn't all bad . . . 83 percent said it met their expectations.

Do you merely want to "meet" expectations like most organizations do? Or do you want to "exceed" donor expectations? Do you want to give donors the red carpet treatment? Do you want them thinking, "Wow! This is better than I expected. I'm so glad I donated to you." [Survey results from "The Great American Donor Survey" conducted by Campbell Rinker.]

Strive for WOW and you'll retain more donors. This means lower acquisition costs and greater net revenues. You'll have less work and more funds for your mission work. And great thank you letters are a tool to help you do all this.

Give donors a reason to stay with you

In the U.S. alone, there are 1.2 million nonprofits registered with the IRS. Donors have many, many choices. For donors to choose you and STAY WITH YOU . . . a big part of what they're looking for is to feel appreciated.

How can you show your appreciation? How can you demonstrate your exceptional customer [donor] service? How can you break out of the pack and exceed donor expectations?

One of the simple ways: A well-crafted thank you letter that's delivered on time will set you apart from the majority of other nonprofit organizations. You'll make a stronger, warmer impression on your donors who will be more inclined to continue supporting your cause.

A series of ZAPP GUIDES are in development and each with a narrow focus. They also pack a punch for great value at only $9.95 each.

Here's a peek at what's inside your copy of "Thank You Letters" . . .

How to begin your letter; what needs to be in the all-important first paragraph.
Detailed description of the 7 fundamental characteristics of any great thank-you letter
Ideas, suggestions and ways to write a heartfelt and personal letter to someone [a donor] you haven't seen or met . . . a complete stranger.
View a sample thank-you letter. You'll see an actual letter with the 7 fundamentals in action.
Examples of text you can use in your own letter.
The structure of your letter is laid out from the salutation through the P.S.
Find out WHEN you ought to mail your letter. How soon after receiving the gift.
Do you know what other purpose your thank-you letter can serve? You'll soon find out.
A great tip on how to audit your own acknowledgement process.
Besides saying "thank you," what other messages should you share? There are at least two and your ZAPP GUIDE spells them out for you.
Find out the "how-to" do it as well as the "what" to do when crafting your letter.
How long should your thank you letter be?
Besides personalized form letters of acknowledgement, on page 7 you'll read about another powerful way to say thank you.
And more!

The ZAPP GUIDE to Thank You Letters is a downloadable PDF document. This means you can start reading it within a few minutes of placing your order. All you need is an Adobe reader (if you don't have this software on your computer, you'll have a chance to download a FREE version when you download your copy of the ZAPP GUIDE).

How it works:

  1. When you click on any of the "Order Now" buttons, you'll be taken to PayPal.
  2. By the way, you don't need a Paypal account to order. If you'd like to use your credit card, first click on the "Order Now" button on this page. When you get to the Paypal screen, click the "continue" link next to the credit card logos (see diagram below).

  3. You fill in your credit card information (or if you have a PayPal account you can process payment by whatever method you have set up within your account). For security purposes, under "Billing Address", you must enter the address for your credit card statement. (Don't worry about entering a shipping address, since you'll download the guide immediately after purchase.)
  4. After entering your information, click on the "Confirm" link. After making sure everything is correct, click the "Pay Now" button near the bottom of the PayPal screen. You'll get a receipt page that you can print for your records.
  5. IMPORTANT: To receive your ZAPP Guide, after your purchase is completed, you must click the orange button that says, "Return to PK Scribe, LLC." (See diagram below) This will take you to the page where you can immediately download your ZAPP Guide.

  6. Just in case you have a problem getting to the download page, send an email to resources@pkscribe.com. Once I confirm your purchase, I'll also send you the link to the download page.

Pages: 10 (and I don't include the cover in this number)

Words: 3,516

Format: Adobe PDF file you can download immediately after purchase

Amount: $9.95

Guarantee: If you're like other fundraising professionals I know, you're very busy. So I'll give you a full 60 days from date of purchase. And if you don't feel this ZAPP GUIDE has given you value, has helped you in any way to write a better thank-you letter, then let me know and I'll refund your full purchase price. And you can keep the guide.

Thank you!

Karen

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